Artable

A curation app that increases accessibility of exhibitions.

My Role

Timeline

Tool

Product Designer
Jan - Feb, 2022 (7 weeks)
Figma, Protopie, Adobe After Effects
1. Overview
Problem Space

Only 3% of disabled people see exhibitions, compared to 78.3% of non-disabled people.

Focusing on accessibility and equality, I realized that most of the people visiting art museums are non-disabled. This sparked the question - why are only few disabled people enjoying exhibitions? What are the hurdles for them to visit?

Solution & Goal

Improving accessibility to exhibitions is the key.

People with disabilities describe outside of their homes as a “jungle.” While disabled people should not be discriminated to cultural and leisure life, even stated by the UN, in reality, there numerous hurdles for the disabled to enjoy cultural life. Only 3% of disabled people attend art events, compared to 78.3% of the non-disabled audience.

  • Problem Space #1:  the cost of activities
  • Problem Space #2: difficult transportation and navigation
  • Problem Space #3: lack of information regarding exhibitions
2. Research
Research Process

📝  Phase 1: Deck research

Why only 3% of disabled people visit exhibitions, while 78.3% of non-disabled people visit?

According to Korean cultural government research, the number of registered disabled people in Korea is steadily increasing, and half of them are physically disabled. People with physical disabilities show significantly low participation in cultural activities compared to non-disabled people by 35.8% gap. Furthermore, while 78.3% of non-disabled population visits art events, only 3% of disabled shows viewing rate of exhibitions.

📝 Phase 2: Customer journey mapping

Disabled users have to go through lengthy process to visit a museum.

While several museums provide disability facilities for the disabled users, it is difficult to find the information as it makes multiple steps for a user to check the disability facilities.

User flow highlighted with pink represents the extra steps that disabled users should take.

💡 The Main Insight

Cost of exhibitions, difficulties in transportation, and lack of information are the key hurdles to visiting exhibitions.

3. Problem
Why disabled people struggle to visit exhibitions?
Problem Space #1

Disabled people's low participation rate compared to their desire

While 78.3% of non-disabled population visits art events, only 3% of disabled shows viewing rate of exhibitions. Moreover, while 38% of disabled people desire for artistic activities, only 18.1% of them participate.

Problem Space #2

Difficulties in public transportation for disabled people

36% of disabled people said public transportation is difficult to use. Furthermore, 63.4% of users answered that subway is their main transportation tool.

Problem Space #3

Absence of disability facilities in museums.

It is difficult to pre-check whether the museum is equipped with disability facilities. It takes extra effort for disabled people to search the information.

4. Solution
How Might We question

How might we increase the accessibility of exhibitions by minimizing the steps for physically disabled people?

Project Goal
  • Increase accessibility of exhibitions
  • Straightforward Information.
  • Spirited and engaging UI design system.

5. Design & Iterations
6. Final Design

1/3

Exhibition Curation & Detail Page

Exhibition Curation

The main tab curates exhibitions to motivate the user to visit. Exhibitions are recommended based on location, gallery, trendiness, and categories. This aims to familiarize users with art and design culture.

The detail page highlights accessibility. 

With general information, the detail page highlights disability services, reviews, and navigation catered to disabled users. This aims to help users to find accessibility information fast and simply.

2/3

Recommending exhibitions based on user's location

Exhibitions near me

To reduce the burden of traveling, the location tab highlights exhibitions there are close to the user's location. This aims to save time and energy to find art exhibitions in users' lives.

Navigation for the disabled

The navigation feature provides customized public transportation guidance and taxi reservation services for physically disabled users. It highlights the subway exit with elevator, disability facilities inside the station, and the number of times to lift the wheelchair.

Saved Museum & Exhibitions

The saved tab manages exhibitions and museums that the user is interested in. The museum detail page allows users to check current exhibitions, disability facilities, directions, and indoor AR navigation features.

3/3

Indoor AR way finding & Profile tab

Indoor AR wayfinding at exhibition

AR camera provides indoor navigation to help a user find disability facilities inside the museum. Users can easily navigate through the buildings to find disability facilities with mobile cameras.

Manage exhibition experience

The feed tab highlights the exhibition experience of other users and introduces the link to the exhibition. Also, the review and reservation tab allows users to manage their reviews and analyze their previous visits.

7. Result & Reflections

Result & Impacts

Less production time, less clicks, more check-outs, more happy client and users, and more money.

The feature cut production time by 73% to about 4 minutes; more exhibition check-outs accepted; overall increase in disabled user’s exhibition visits; more time saving for users and money for galleries.

What I learned is ...

Focusing on target user’s need

Public transportation experience is different between disabled people and non-disabled people. Based on their completely different experience, I learned how to rethink a current design to accommodate users’ needs.

Bringing empathy to design

This project started with my daily thinkings of how the situation would be tougher for disabled people. With this mindset, I was able to discover their pinpoints and needs.

If I had more time...

Conduct user-testing with target user

During the pandemic, it was difficult for me to meet physically disabled people in person nor find them for interview / user-testing. User-testing is great to validate my design concepts and decisions, and I regret not having the opportunity to find the target user around me. If I have more time, I would like to find physically disabled people around me, conduct an interview, and validate my points.

Improve AR indoor navigation

Based on my research and observation, disabled people rely on digital devices for their navigation as it is hard to find public signage while sitting in a wheelchair. I would like to further design tools for AR indoor navigation to help the user from the exhibition beginning to the end.

Thank you for reading!✨

For more work inquiries, or to grab a coffee email me at joh244@newschool.edu ☕️